We are committed to seeking active feedback about our performance. If you have any suggestions, complaints or queries about treatment, fees or any aspect of the service, we encourage you to raise them with any of the doctors or staff. Alternatively you may post it in our suggestion box.
If you have a complaint about some aspect of the care you receive, we encourage you to deal with the matter here, within the practice as suggested above. However, should you have a problem you wish to deal with outside the practice:
For a complaint against a specific doctor, this can be done through Australian Health Practitioners Regulation Agency (AHPRA) Call 1300419495 Mon-Fri 9.00 – 5.00pm. www.ahpra.gov.au
For a complaint against the practice please contact the Department of Health and Ageing (SA HEALTH) 08 8226 6000 www.sahealth.sa.gov.au
The practice takes part in patient surveys as a requirement for re-accreditation. Surveys are aimed at collecting your views on the practice so we can continually improve our services. All data collected is confidential.
Box 7, Parker Street
MANNUM SA 5238
08 8569 0222
08 8569 0220
08 8569 0200
1800 022 222
"This email address is not regularly monitored and is not our preferred means of communication. There is a risk that important clinical information sent to this address may be missed or not picked up, particularly time critical information. In additional we urge all patients to carefully consider the issue of security before sending medical information via unencrypted email. The alternative methods for communicating clinical information are below, although please do not use normal post for forwarding time critical information. We encourage patients to phone the practice or make an appointment to discuss clinical issues."
Fax: 08 8569 0222
Registered Post: PO Box 7, MANNUM SA 5238